Frequently Asked Questions
How does selling my phone on UpTrade work?
UpTrade is the best platform to sell used smartphones. For those selling phones, an offer is presented based on the current market value of the phone. Pricing is based on market supply/demand, working functionality, and aesthetic condition of the phone. After an offer is accepted, you ship your phone to us for free. We then inspect the phone and issue payment. After that welist the device for sale through UpTrade and other third party platforms, ensuring that you get the highest amount for the phone.
Can I cancel my order after I ship my phone?
Once you accept the offer from UpTrade, it will be considered a final transaction unless we determine that the physical condition of the device is different than the original description that was submitted. If this happens, we will provide you an updated offer based on the value of the device. If you decline the new offer, we will return your device to you at no cost and the transaction will be cancelled.
Is my personal information safe with UpTrade?
When you accept an offer from UpTrade, we will send you instructions on how to wipe your device of all personal information before sending it to us. We always wipe your device again during our quality inspection as a secondary measure to keep your personal data safe.
How is the UpTrade estimate calculated?
Our team works with up to the minute data on the current market value of hundreds of smartphones on a daily basis. We use this data to provide you with the highest payout for your device with a quick payment. With the value of these devices changing almost daily, sometimes we are off on our estimates. If we lose money, then we take the loss.
Placing an order
Does UpTrade accept phones that are lost or stolen?
UpTrade will not make an offer on any device that is reported lost or stolen. If we receive a device that is flagged as lost or stolen, the device will be turned over to the authorities.
What types of electronics does UpTrade accept?
UpTrade accepts all types of smartphone devices. If you do not see your device listed, send us an email at support@UpTradeit.com for a quote. We do not currently make offers on any other type of electronics.
Does UpTrade accept water damaged phones?
At this time, UpTrade does not accept liquid damage.
Are contents insured against loss or damage?
The free FedEx shipping label we provide you is insured up to $100 in case of accidental damage or theft. If you would like to increase the insured amount, you would be required to purchase a new shipping label directly through a shipping carrier such as FedEx or UPS. Please keep in mind that UpTrade will not be held responsible if the device is damaged during shipping.
How do I prepare my device for shipment?
Once we make you an offer on your mobile device, we will send you an email with full instructions on mailing your device in a safe and secure fashion. If you are still unsure of anything, feel free to contact us at firstname.lastname@example.org with any other questions you may have. Our support team will get back to you the same day.
How do I get paid?
Once we receive your device, we will perform a quality inspection of your device. This is normally completed the same day that it is received. If everything matches up we will issue your payment based on your selection of either next day or 14 days.
What methods of payment do you support?
At this time, we offer two easy and convenient methods of payment: PayPal and eChecks. An eCheck is a standard check that we can email you which you can then print out and deposit into your bank account. It can be deposited through a bank teller, an atm, or even using your banking app if your bank supports it.
UpTrade Protect (Phone Protection Plan)
What is covered under my protection plan?
UpTrade Protect provides an extended warranty for your phone and covers the device hardware and accidental damage. UpTrade Protect does not cover accidental damage due to water. UpTrade Protect does not cover lost or stolen phones. For more information, visit https://uptradeit.com/uptrade/protect
How do I add a protection plan to my device?
UpTrade Protect must be added to your device during the initial checkout process.
How do I cancel my protection plan?
UpTrade Protect can be canceled at any time. Contact customer service and provide your name and the email address you used to purchase your phone. If you have UpTrade Protect on more than one phone, please tell us which phone you would like to cancel. To contact us, visit https://uptradeit.com/contact